IT departments are responsible for ensuring delivery of critical IT systems. Ranging from simple to highly complex systems. Customers and users rely on these services though many users are unaware of the complexities involved in designing, maintaining and supporting these systems. Business Analysts are able to see how each individual system fits together as a whole and analyse the data flows from one system to another. Each department within I.T. has a clear set way of delivering its objectives. Business Analysts work out the procedures involved in delivering these objectives, people or systems involved.
Roles and responsibilities:
Analysing organisational processes in use, evaluating and challenging by breaking down and turning into technical requirements. Often involves providing Business and Systems Analysis across different technological platforms such as Microsoft technologies, Unix and Linux, Legacy systems etc. and record processes of each system and identifies ownership of each element within the process.
- Analysis of systems design as a whole and individual systems
- Formally documenting processes, systems work-flows and operational work-flows
- Understanding each function of the IT systems and mapping data-flows, ownership and responsibilities
- Re-engineering processes to allow integration of new systems and/or services
- Breaking down large problems into smaller bite sized chunks, solving each chunk of the problem until the overall problem is solved
- Working closely with other departments and teams and providing technical and compliance and quality standards
- Advise on and develop technical and information architecture standards including the application of standards and contribution to the strategy
- Advising managers and customers of IT business solutions that meets with the technical standards
- Producing documentation to technical and non-technical audiences
- Liaising with various internal and external bodies to meet, improve and exceed business processes
Business Analysts should have a good understanding of programming, development and systems support including the technologies involved. It is common to hold formal and professional qualifications such as HNC, HND, BSc. or MSc. and/or Foundation Certificate in Business Analysis, Practitioner Certificate in Business Analysis Practice, Expert BA Award.
Technical Architect, Enterprise Systems Manager, Network and Infrastructure Manager, Project Manager, Programme Manager, Head of Department, ICT Manager, IT Director, CIO.
Average salary is £47,500 per annum as of March 2017 for Business Analyst based in London.